Professional Summary
"Hi, I’m Nicole—a learning systems expert who believes training doesn’t have to be boring (and neither does your LMS)."
With over a decade of experience, I’ve tackled everything from managing large-scale LMS implementations to collaborating with stakeholders across the globe. I thrive on using data-driven insights and creative problem-solving to make learning systems more engaging, efficient, and downright enjoyable.
Need someone to optimize a learning system, lead a cross-functional team, or transform training programs into something learners actually look forward to? I’m your person. I’m also known for managing vendor relationships, orchestrating system upgrades, and keeping everything running smoothly—even when the stakes (or spreadsheets) are high.
Whether it’s finding innovative ways to enhance learner experiences or figuring out how to make LMS reports look like magic, I bring humor, humanity, and a results-driven mindset to everything I do. Oh, and I also rescue dogs in my spare time—so trust me, I can handle anything.
Nicole Kincaid
Nkincaid3@gmail.com | 919-264-5390
Wake Forest NC
https://www.linkedin.com/in/nicolekincaid/
Lets connect!
Key Highlights
Proven success in managing end-to-end LMS operations, vendor relationships, and driving system upgrades and customization to meet organizational needs.
Strong project management skills with expertise in analyzing data and metrics to implement process improvements and deliver impactful learning solutions.
Experienced in cross-functional collaboration across global teams, ensuring seamless execution of learning technology strategies to enhance learner performance.
Adept at designing and facilitating training programs tailored to diverse audiences, achieving high engagement and measurable results.
Skilled in optimizing workflows and resource allocation, driving efficiency and cost savings across multiple projects.
Extensive experience in leading digital transformation initiatives, including transitioning in-person processes to digital platforms to improve accessibility and reduce costs.
Expertise
Project/Program Management | Process Improvement | Operations Management | Training | Curriculum Development | Timeline Management | Negotiation, Leadership | Professional Development | Stakeholder/Vendor Relationship Management | Data Analysis, Reporting | Budget Management | Cross-Functional Collaboration | Research and Development | Instructional Design and Compliance Standards | Change Management | Volunteer Management | Event Management and Coordination | Content Development | LMS Administration | Diversity and Inclusion Advocacy
Technical Skills
WebEx | Jive | Adobe | Zoom | WordPress | Docebo (LMS) | Learning Management Systems | Salesforce | Smartsheet | Microsoft Office (Word, Excel, PowerPoint) | Google Suite (Gmail, Docs, Sheets, Slides) | Canva | ChatGPT | Google Analytics | Constant Contact | Adobe | SharePoint | Hootsuite | | SurveyMonkey | Dropbox | Slack | Microsoft Teams
Work Experience
Chief of Staff / Project Manager
Teksystems | 2025 - Present (Contract Work)
Keeping things organized (or at least pretending to).
Managing the SharePoint folder so no one gets lost in a sea of files.
Ensuring the quarterly report is accurate, on time, and as painless as possible.
Helping new employees onboard smoothly and making sure offboarding isn’t awkward.
Keeping the executive calendar in check—because meetings don’t schedule themselves.
Tracking compliance training in Teams so no one "forgets" it.
Creating meeting agendas to keep discussions on track (and hopefully under an hour).
Working with AI teams to document best practices and find cool case studies.
Key Accomplishments:
Haven’t gotten there yet—but check back soon!
Training Program Manager
Perforce Software | 2018 - 2024
Executed web-based class preparations, including global scheduling, facilities management, Zoom setup, communications, and follow-ups.
Recorded and presented analytics from classes and sales to stakeholders.
Collaborated with customers to determine appropriate training tailored to individual requirements.
Oversaw the program’s LinkedIn account and issued customer certificates based on weekly performance reports.
Key Accomplishments:
Saved over $5K annually by digitizing program certifications.
Increased class offerings by creating schedules accommodating international time zones.
Facilitated Salesforce implementation with an effective training plan.
Designed online classes, pre-recorded content, and free sample classes to expand program reach.
Training Project Manager
Cisco Systems, INC | TEKsystems | 2014 - 2018
Managed global programs and courses, ensuring seamless preparation and delivery of training.
Formulated class materials, managed resources, and aligned training with client needs.
Established and strengthened vendor, client, and customer relationships.
Key Accomplishments:
Enhanced program scheduling to prioritize global client requirements.
Created targeted training programs to meet specific customer needs.
Training Project Coordinator
GP Strategies | 2012 - 2014
Coordinated local and global class schedules, ensuring seamless communication and logistics.
Managed web-based events, pre-class materials, and on-site equipment preparation.
Trained new employees and orchestrated employee events on and off-campus.
Key Accomplishments:
Developed program-specific reports using data on survey results and enrollments.
Improved operational efficiency by updating Wikis with accurate program information.
Founder/Director
Perfectly Imperfect Pups | 2020 - Present
Established and managed all aspects of a non-profit dog rescue, overseeing operations, volunteer management, and strategic planning.
Drafted training manuals, developed policies, and managed public relations, including the rescue’s website and printed materials.
Key Accomplishments:
Achieved 25% growth in the second year compared to the first.
Organized and executed an annual fundraiser, raising $10K in its first year.
Negotiated favorable pricing agreements by leveraging strong relationships with partners.
Program Director
Cause for Paws of NC | 2015 - 2020
Managed operations for a foster network of 60+ dogs, leading daily planning and coordinating 30+ annual adoption events.
Grew the foster program and revamped organizational structure to improve adoption rates.
Key Accomplishments:
Drove 95% growth in the first year and sustained 50% growth annually.
Secured $15K through creative fundraising events like online auctions and raffles.